Our system is designed to provide specialised and individualised follow-up to enquiries generated by all online activities. This includes all interactions by students as well as their parents. These interactions are tracked and stored to be used at the appropriate time during the recruitment process.
This level of efficiency makes it easier for your institution to convert more enquiries into qualified prospects, and ultimately increase enrolments. Our system tracks and manages each inquiry from start to finish. Every student interaction will receive a personalized and high-quality response.
Our years of experience in international student prospect management makes us adept at what we do. We focus on each specific group of students ensuring that we identify: their enquiry patterns, factors of influence in selecting an institution and the varied ways in which they prefer to engage with institutions. An institution’s ability to understand these preferences and personalize its approach accordingly is the key to maximizing the number of enquiries, applications and enrolments.
MSM enquiry management services help institutions:
Centralise their enquiry management process from a single point of contact for all students expressing interest.
Improve the enquiry to enrolment experience for students.
Enhance the quality and diversity of applications, offers and enrolments.
Measure and improve conversion rates.
Reduce cost per enrolment.