With more than 50 years of collective experience in the international education sector, M Square Media (MSM) is a leader of innovation and globalization initiatives across countries.

MSM is a multi-platform solutions provider for university and college admissions, enrollments and marketing departments with robust solutions that address operational, intelligence and outreach challenges for educational institutions around the world. The vast access to a network of preferred agents and counselors across the world is an added advantage to enhance international student recruitment. A globally spread MSM team takes pride in providing world-class solutions to educational institution partners in USA, UK, Canada, Australia and the EU. Know more about us:

Head of Operations

 The Company

With more than 50 years of collective experience in the international education sector, M Square Media (MSM) is a leader of innovation and globalization initiatives across countries.  MSM is a multi-platform solutions provider for university and admissions, enrolments, and marketing departments with robust solutions that address operational, intelligence, and outreach challenges for educational institutions around the world. A globally spread MSM team takes pride in providing world-class solutions to educational institution partners in USA, UK, Canada, Australia, and the EU. Know more about us: M square Media.

 

The Role

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. Head of Operations should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business, committed to productivity and compliance, and also ensure our operations run smoothly and that people are productive.

 

Specific responsibilities include:

  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

 

Skills and Experience

  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude

 

What we offer

  • The opportunity to have an impact on thousands of students’ lives
  • To work with a brilliant and globally diverse team
  • To engage in new markets and with multiple partners across the globe

 

Location of Work 

  • Chandigarh, Ahmedabad, Cochin

 

Thank you for your interest in M Square Media (MSM). However, only those applicants that have been selected for an interview will be contacted.  MSM offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, parental status, housing status, genetic information, arrest record, source of income, or military status, in accordance with applicable federal, provincial, state, and equal employment opportunity laws.

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Head of Operations

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