The Role

MSM is looking for a highly skilled, organized, and detailed Services Head – Global to join the team. The Services Head – Global must have excellent organization skills and knowledge and training in management or operations, particularly in the international education sector. The Services Head – Global is responsible for ensuring that company services run smoothly, client satisfaction is prioritized and guaranteed, and developing new value-adding services to keep the company relevant and up to date with market trends. The Services Head – Global is also responsible for analyzing current services and their effectivity.

What You’ll Do

• Work directly with higher ups regarding services being offered by the company
• Manage and organize day-to-day projects and tasks related to services
• Research on effective and value-adding services that can elevate the company’s offerings for clients
• Ensure client satisfaction in all aspects of services
• Analyse business strategies and operations for maximum productivity and increasing of revenue
• Develop strategies for increasing the amount or quality of each service provided by the company
• Routinely check on the level of quality for each service
• Strategize ways to improve services of the company
• Conduct and submit reports on the status of services
• Work with and support other departments in the execution of services to ensure standards are met

Who We’re Looking For

• Minimum of 8 years of experience in services, preferably in the international education sector or related field
• Master’s degree, MBA or any other related field, strongly preferred
• Fluent in the English language
• Experience with leading a team

Competencies

• Can work independently with minimal supervision
• Can exercise sound judgment and maintain a high degree of confidentiality
• Has outstanding communication skills
• Exceptionally well organized and driven by success
• Can thrive in high-pressure situations
• Analytical thinker with superior problem-solving skills
• Decisive and committed
• A natural leader who motivates and inspires people around them

What we offer

• The opportunity to have an impact on thousands of students’ lives
• To work with a brilliant and globally diverse team
• To engage in new markets and with multiple partners across the globe

Location of Work 

• Anywhere

Thank you for your interest in M Square Media (MSM). However, only those applicants that have been selected for an interview will be contacted. MSM offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, parental status, housing status, genetic information, arrest record, source of income, or military status, in accordance with applicable federal, provincial, state, and equal employment opportunity laws.