The Role

MSM is looking for a competent, organized, and ambitious Services Manager to join our diverse team. The Services Manager must be a quick thinker with an eye for detail. Knowledge, skills, and experience working in the international education sector is ideal but not required. The Services Manager is responsible for managing the services department’s day-to-day projects and tasks while ensuring that services are delivered following high standards. The Services Manager must be based in Canada and be familiar with working in the Canadian and international education sector.

 

What You’ll Do

  • Manage the company’s services, particularly the ones related to the country’s branch of the company
  • Manage and organize day-to-day projects and tasks regarding services
  • Conduct market research to ensure services are always relevant and up to date with current needs and trends of clients
  • Ensure client satisfaction and maintain high-quality service
  • Analyse current services and develop more value-adding services to be offered by the company
  • Train and guide staff under the services department
  • Routinely check services to ensure that they are being executed properly and effectively

 

Who We’re Looking For

  • Minimum of 5 years of experience in management or business, preferably in the international education sector or related field
  • Master’s degree, MBA or any other related field, strongly preferred
  • Fluent in the English language
  • Experience with leading a team

 

Competencies

  • Can work independently with minimal supervision
  • Can exercise sound judgment and maintain a high degree of confidentiality
  • Has outstanding communication skills
  • Exceptionally well organized and driven by success
  • Can thrive in high-pressure situations
  • Analytical thinker with superior problem-solving skills
  • Decisive and committed
  • A natural leader who motivates and inspires people around them

 

What we offer

  • The opportunity to have an impact on thousands of students’ lives
  • To work with a brilliant and globally diverse team
  • To engage in new markets and with multiple partners across the globe

 

Location of Work 

  • Canada, US, UK

 

Thank you for your interest in M Square Media (MSM). However, only those applicants that have been selected for an interview will be contacted. MSM offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, parental status, housing status, genetic information, arrest record, source of income, or military status, in accordance with applicable federal, provincial, state, and equal employment opportunity laws.

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